1. Define the Business Need

Gather client specific information needs through various modes, i.e. face to face meeting, electronic media, SCM Buzz. 

2. Determine Stepping Stone Parameters

Making sure all parties are clear on results and processes before action is launched through consultative meetings with all relevant stakeholders.

3. Gather Information

Gather further information on the defined problem through interactions agreed on with client.  This could involve completing the company and individual competency assessments against the world class benchmark for supply chain management professionals.

4. Recommend Way Forward

Recommend what and how clients change through the introduction of Professional Development Interventions addressing growth and development interventions.

5. Lead Change

Lead sustainable change through mentoring and coaching infrastructure.

6. Monitoring and Evaluation

Effectively wrap up the project and/or plan improvements.